Pambudi, Andi Setyo. “Analysis of The Substance of Public Complaints and The Popularity of Public Service External Monitoring Institutions in The Region”. Jurnal Litbang Sukowati : Media Penelitian dan Pengembangan 8, no. 1 (May 31, 2024): 148–164. Accessed July 5, 2024. http://journal.sragenkab.go.id/index.php/sukowati/article/view/477.